Cumberland Family Practice looks forward to having you join our host of satisfied patients. Each of our family doctors has a schedule tailored for your convenience. To schedule an appointment, call (615) 824-4244.
We are conveniently located in Hendersonville, Tennessee at 264 New Shackle Island Road, Suite 107, at the corner of New Shackle Island Road and Old Shackle Island Road, across the street from Hendersonville Medical Center.
Frequently Asked Questions
How do I get in touch with my doctor?
The office phone number is (615) 824-4244. Messages left during the day will be answered by the end of the day. We ask that you call by 3:30 pm to give the doctor sufficient time to address questions. The same number, 824-4244 will reach the answering service after hours and on weekends. A doctor is on call for emergencies for our group 24 hours a day, seven days a week. Our doctors return calls as soon as possible. All of our outgoing lines and home numbers have caller ID block. If your phone will not accept calls from caller ID blocked phones please take appropriate action so we may return your call. If you have not been called back within the hour, please call again. In the event of a life threatening emergency, go directly to the nearest emergency room.
How do I get my prescriptions refilled?
For better patient care, refills should be taken care of during office hours. Please call your pharmacy for refills. The pharmacy will contact us. Refills will be called in by the end of the day unless there is a problem or question, In which case the office will call you. If you do not hear from us, check with your pharmacy after 5:30 pm. Narcotics and sedatives (pain pills and nerve pills) are not called in after hours or on weekends.
How do I obtain my lab results?
Results of lab work and other tests will be provided via phone ormail as soon as results are available and the doctors have reviewed them. If you have not received your results within 2 weeks of lab draw, please call our office.
What are the office hours and how do I obtain an appointment?
When you call for an appointment you’ll be asked the general nature of your problem so that adequate time can be scheduled for your appointment. Appointments for sick visits, routine follow-ups for chronic illnesses and acute problems are made as soon as possible. Complete physicals, however may take up to three months to schedule. We ask that you make a separate appointment for each family member who needs to be seen. We cannot use a patient’s office visit to treat or examine accompanying family members.
If you call for an urgent or same day appointment, we will always try to accommodate your request even if we must work you in to an already full schedule. Please remember that this type of appointment is meant to be brief and that only the urgent concern will be addressed. Any additional concerns will require a subsequent appointment. Please try to give us 24 hours notice if you cannot keep an appointment. Our office calls to remind patients about scheduled appointments. Please bring your insurance card to every appointment.
How will I be responsible for payment of services?
We are frequently asked to rewrite prescriptions due to changes in insurance or pharmacy benefit plans, prepare letters, provide FMLA papers, disability qualifications, etc. We are happy to assist you with these requests; however we will ask patients/responsible parties to assume financial responsibility for this additional work. There is a $20.00 fee for completion of forms not related to an office visit, including forms for day care, employment and pre-employment. FMLA, life insurance, disability and workmans’ compensation. Prescriptions not given during office visits, which must be handwritten, printed, or faxed, (to an insurance company or other entity) are $5.00 for the first prescription. Charges may be added or waived at the physician’s discretion.
Many PPO and HMO insurance plans require prior authorization for certain tests (such as CT scans and MRIs). These tests cannot be scheduled until the authorization is obtained from the insurance company. Many plans require referrals; you will need to call the office in advance for a referral before seeing the specialist. Unless there is an emergency, same day referrals will not be done.
Our office uses a service to copy records for insurance companies and doctors. You will receive a bill from the service if your records are copied for this purpose.
Do I need an office visit in order to fill all medication prescriptions?
Will my doctor see me if I am hospitalized?
Convenient… | Caring… | Compassionate…