Frequently Asked Questions
How do I get in touch with my doctor?
The office phone number is (615)824-4244. Messages left during the day will be answered by the end of the day. We ask that you call by 3:30 pm to give the doctor sufficient time to address questions. The same number, 824-4244 will reach the answering service after hours and on weekends. A doctor is on call for emergencies for our group 24 hours a day, seven days a week. Our doctors return calls as soon as possible. All of our outgoing lines and home numbers have caller ID block. If your phone will not accept calls from caller ID blocked phones please take appropriate action so we may return your call. If you have not been called back within the hour, please call again. In the event of a life threatening emergency, go directly to the nearest emergency room.
How do I get my prescriptions refilled?
For better patient care, refills should be taken care of during office hours. Please call your pharmacy for refills. The pharmacy will contact us. Refills will be called in by the end of the day unless there is a problem or question, In which case the office will call you. If you do not hear from us, check with your pharmacy after 5:30 pm. Narcotics and sedatives (pain pills and nerve pills) are not called in after hours or on weekends.
How do I obtain my lab results?
Results of lab work and other tests will be provided via phone ormail as soon as results are available and the doctors have reviewed them. If you have not received your results within 2 weeks of lab draw, please call our office.
What are the office hours and how do I obtain an appointment?
The office is open from 8:30 am to 5:00 pm Monday through Friday. Blood pressure checks, blood drawing services, and allergy shots are available from 9:00 am-12:00 pm and from 2:00 pm-4:00 pm. We work by appointment. If you have an emergency or urgent problem, please call before coming to the office. This is because some emergency conditions are best treated in settings other than the office. Also, our schedules vary and we may at times be out of the office.
When you call for an appointment you’ll be asked the general nature of your problem so that adequate time can be scheduled for your appointment. Appointments for sick visits, routine follow-ups for chronic illnesses and acute problems are made as soon as possible. Complete physicals, however may take up to three months to schedule. We ask that you make a separate appointment for each family member who needs to be seen. We cannot use a patient’s office visit to treat or examine accompanying family members.
If you call for an urgent or same day appointment, we will always try to accommodate your request even if we must work you in to an already full schedule. Please remember that this type of appointment is meant to be brief and that only the urgent concern will be addressed. Any additional concerns will require a subsequent appointment. Please try to give us 24 hours notice if you cannot keep an appointment. Our office calls to remind patients about scheduled appointments. Please bring your insurance card to every appointment.
How will I be responsible for payment of services?
Unless prior arrangements are made, payment is expected at the time of service for office charges or Insurance co-pays. We accept cash, checks and major credit cards. We accept most major insurance plans. Most plans include co-insurance, a deductible and other expenses which must be paid by the patient. There is a $20 charge for returned checks.
We are frequently asked to rewrite prescriptions due to changes in insurance or pharmacy benefit plans, prepare letters, provide FMLA papers, disability qualifications, etc. We are happy to assist you with these requests; however we will ask patients/responsible parties to assume financial responsibility for this additional work. There is a $20.00 fee for completion of forms not related to an office visit, including forms for day care, employment and pre-employment. FMLA, life insurance, disability and workmans’ compensation. Prescriptions not given during office visits, which must be handwritten, printed, or faxed, (to an insurance company or other entity) are $5.00 for the first prescription. Charges may be added or waived at the physician’s discretion.
Many PPO and HMO insurance plans require prior authorization for certain tests (such as CT scans and MRIs). These tests cannot be scheduled until the authorization is obtained from the insurance company. Many plans require referrals; you will need to call the office in advance for a referral before seeing the specialist. Unless there is an emergency, same day referrals will not be done.
Our office uses a service to copy records for insurance companies and doctors. You will receive a bill from the service if your records are copied for this purpose.
Do I need an office visit in order to fill all medication prescriptions?
All medications taken for chronic illnesses require regular follow up visits before they can be fulfilled. In most cases, antibiotics are prescribed only during office visits. We are happy to assist patients with samples when available. However, amounts will be limited in order to provide samples for as many patients as possible.
Will my doctor see me if I am hospitalized?
Our doctors have referring relationships with hospitalist programs at Hendersonville Medical Center, Skyline Medical Center, Sumner Medical Center and St. Thomas. Hospitalist are physicians who specialize in the hospital care of patients. Should you require hospitalization our doctors will arrange for your admission and care with a hospitalist at the facility that best meets your needs. We also work with your hospital doctors to coordinaate your care after discharge from the hospital. If you should require rehabilitation before returning home our doctors visit patients at National Health Care Hendersonville.
Convenient… | Caring… | Compassionate…